The Remote System Administration service can be the most cost-effective way to solve your IT management issues. With our remote service, there is no need to hire an administrator or support staff working in different time zones or remote locations. You can use this service to reduce your Core Access Assurance Suite system administrator's workload or fill a gap in your staff's skill set.
Our engineers can also fill in temporarily for a vacationing system administrator or can take over the management of specific environments.
Our support specialists will personally manage your system activity, constant monitoring and immediate notification of trouble spots. The monitoring may include login attempts and failures, critical error messages, performance, and availability of designated systems and user processes. Our Customer Service receives top scores in customer satisfaction surveys each quarter.
With our Remote System Administration service you get an access to the pool of Core Access Assurance Suite experts to help you manage your systems and address system requests promptly.
Comprehensive Core Access Assurance Suite system administration service
Core Access Assurance System configuration to a known state
Complete system monitoring
Regular status reports
Knowledge transfer of site configuration and procedures for requesting changes
Administrator Services package is to be purchased in advance
Optimized Productivity:Reduce or eliminate your Core Access Assurance Suite system administration workload
ISV Technical Expertise:Your system is managed by industry experts whose single minded focus and dedication is customer success
Streamlined Administration:Provides consistency that simplifies management of your IT environment
Implement your Core Access Assurance Suite server environment with installation and configuration tailored to your organization's strategy
Provide guidance on the best practices in developing/editing workflows and guide on-site developers to help them manage environment
Collaborate with members of the Core Access Assurance Suite IT team, provide 16/7 support for the Core Access Assurance Suite's end-user environment, including remote users, home and offices.
Ensure adherence to the company and IT enterprise standards, goals, processes, policies and standard operating procedures are documented, communicated, and are updated. Use appropriate knowledge base to troubleshoot and resolve technical problems
Provide guidance on managing users, including adding new users, assigning user roles, and creating content groups. Review overall health of your Core Access Assurance Suite implementation to ensure it is meeting your initiatives. Generate reports, and provide guidance on custom reports.
Maintain the Core Access Assurance Suite installed on servers, oversee running applications to identify and resolve problems and pursue performance enhancement with measurable benchmarks
Configure and customize the Core Access Assurance Suite to meet your support requirements
Provide timely responses to the IT requests via our ticketing system, e-mail with consistent updates to tickets.
Manage on-boarding and off-boarding of employees and their systems, provisioning of accounts and access for various network and business systems including additions, changes and deletions
Provide service oriented, proactive, excellent communication skills as well as a proven professional attitude to ensure the greatest efficiency and proper functioning of the organization's Information Systems. Work with senior IT staff to deliver exceptional back-office IT services.
Configure and maintain Connectors that are used to communicate with data sources/applications, responsible for integration of data file extracts (requires solid mix of programming experience and systems administration)
Research new technologies and present recommendations to the IT management
Provide after-hours/weekend support, as required